Refunds are available only if the order has not been started or placed in the queue. If the refund request is made after the payment has been processed by our payment processor, you will be responsible for the payment processor’s refund fee. If a we had to reschedule other orders due to yours, adjust their working schedule, or if the order has already begun, the maximum refund issued will be 75% of the total value (with a 25% processing fee) minus the value of the work completed. Refunds are eligible for up to 20 days from the order date.
- Case 1: If you cancel your order within 5 minutes of placing it and we not yet started working on it, you will receive a full refund.
- Case 2: If we already assigned or has started your order, or reserved time for it, causing them to postpone other work, you will receive a 75% refund of your initial payment minus the value of the work completed.
- Case 3: If you ordered a 4X boost costing $100 and we have completed 1X, you will receive a $50 refund. ($50 is retained by the website: $25 as the processing fee and $25 for the 1X boost already completed).
For premade gaming accounts or software sold by Two2nd, the purchases are final and non-refundable.